COVID-safe remote IT Support
COVID has changed the way we do business.
Lockdowns in NSW mean that the old days of taking your PC to a computer shop and waiting days for it to be fixed are behind us.
Contact-free Tech Support
These days we can work with you and your problematic computer or devices remotely, via:
- the phone – where we can discuss the problem and suggest some remedies. Usually good for an initial conversation about what the issue is, provide our recommendations and discuss our competitive rates and billing options.
- a video call such as Zoom or Facetime or WhatsApp – where you can show us via video what the issue is and we can talk you through how to fix it.
How does this work?
You choose Zoom (better for sharing your screen on your computer), Facetime or WhatsApp (better for moving around to show us things like cables or TV issues using your mobile phone). We can help you work out what the issue is and talk you through how you can fix it.
- remotely access your computer using Team Viewer or AnyDesk where we can fix the problem right before your eyes.
How does this work?
We can guide you through a quick download from one of the reputable sites listed above.
You install the software and get to decide when you are ready to provide access.
One of our qualified technicians can then connect to your desktop, laptop or electronic device using a secure internet connection. This secure remote access software can allow us to dial in to your computer and fix it remotely.
You get to see what we’re doing at all times. You stay in control of the access to your computer.
Benefits of Remote IT Support
Our Remote IT Support Team can start fixing things immediately without having to pay you a visit.
That means:
- your issues get fixed faster
- you stay COVID-safe, our team stays COVID-safe
- you can schedule the catch up at a convenient time
- you don’t even have to clean the house, dress up or make our technician a cup of tea
- you are in control – choose when and how you want to connect
- we can offer you lower prices